Terms and Conditions

You (hereinafter "Client") agree and acknowledge the following in connection with the services you have requested from Ailati Group S.r.l. (hereinafter "ZYPPY").


The following definitions apply to the Conditions governing the contract of transportation and miscellaneous services entered into with the Customer: AILATI GROUP S.r.l, "we", "us", "our(s)" means Ailati Group S.r.l., the auxiliaries, associates and affiliates of Ailati Group S.r.l, the operating partners, agents and independent contractors of AILATI GROUP S.r.l., whose services are used by Ailati Group S.r.l.; ZYPPY is a registered trademark of AILATI GROUP S.r.l., which offers luggage, sports equipment, parcels, articles, packages, packing and the set of services and assistance in carrying out the same.


"Customer," "she," "his(her)" and "he" means the customer, the consignor or consignee of the baggage shipment, holder of the confirmation bearing the purchase code, or a waybill, or the equivalent transport document, the consignee and possessor of the contents of the baggage, any other party having legal title to the contract of carriage or any party having an interest in the performance of different services; "baggage" means all the "effects", objects or "articles" or "goods" of the Customer, which he/she prepares for his/her personal use for the occasional transfer from the place of departure and/or pick-up to the place of destination and/or delivery, contained within a suitcase or container duly closed but NOT SEALED by means of a security system with a numerical combination, snap, padlock or equivalent (avoiding also TSA padlock - Transportation Security Administration - for baggage with destination to the United States of America); in fact, we remind you that these security systems could be "forced" without any reimbursement to the customer, in case of inspection as a result of X-Ray check positives or at the discretion of the carrier used who must ascertain in advance that they are not accepting non-transportable goods according to current regulations and laws. "Journey" means the journey taken by the Customer from one place (departure) to another (arrival) for personal or professional reasons by air, sea or land carrier, to be documented by ticket; "purchase confirmation" means the communication that the Customer will receive, via text message or e-mail, at the end of the procedure for the purchase of transport, containing the alphanumeric or simply numeric code of the Shipment and the link (URL address) connecting to the web page reserved for the Customer, where the data of the transport will be summarized: sender, consignee, day of pickup, day of delivery, pickup address, delivery address, e-mail address and/or telephone numbers for communications regarding pickup and delivery, number and weight of luggage, cost of services, payment details; "ticket" or "ticket" or "title" means the document made out in the name of the Customer, issued by an air, sea or land carrier, or by legally appointed agencies or delegates, or the Reservation Code in the case of purchase via the Internet, proving payment of the Customer's transportation fee, route, place and time of departure and arrival, route identification code, any other useful or necessary information; "transportation" means the transfer of the luggage from the place of pick-up to the place of delivery; "special services" means services that are not inherent to transportation, put in place by us out of operational necessity or at the request of the Customer, such as storage, sorting, insurance, packing, cover, ancillary services and transportation organization activities, assistance, information procedures and those for ancillary services necessary for the transfer of baggage from one place to another or in connection with which we have agreed to put in place different services, either on the basis of our waybill or other transportation document, or pursuant to any further instructions from the Customer or contractual agreement; "force majeure" means extraordinary or unforeseeable events: without limitation, riots, wars, acts of terrorism, fire, lightning, floods, explosions, governmental acts, governmental prohibitions, delays or omissions, theft, robbery, and any other cause, provided that in each case, whether expressly provided for or not, such cause could not have been avoided by taking all measures to avoid the damage; "damage" means the total or partial deterioration, failure or breakage of baggage, attributable to extraordinary events occurring during transportation and other than ordinary wear and tear resulting from transfer activities, which may be subject to repair, restoration or compensation; "loss" means the total loss of baggage; "prohibited items" and "unpermitted items" means all items the carriage of which is prohibited by the laws, rules or regulations of any country through or over which the shipment travels, or by these Conditions; ZYPPY provides baggage and sports equipment transportation services to the Customer who wishes to use such services. ZYPPY provides its services to Customers in accordance with the terms of this Agreement and the rules or policies published by ZYPPY, on this Site.


Service Description.
Subject to the terms and conditions set forth in this Agreement, ZYPPY will arrange and operate baggage and sports equipment transportation services. ZYPPY in its sole discretion reserves the right to refuse, cancel, discontinue, or detain a shipment when, in ZYPPY's judgment, the shipment or request for shipment: does not meet the terms of this agreement, is undeliverable, is unsuitable for shipment, may be easily damaged, and/or may contain any dangerous or illegal items. ZYPPY will make all commercially reasonable efforts to manage each customer service function by adopting necessary logistical arrangements, including coordinating and supervising shipment and transportation including through contracts with suitable and certified firms, provided that Customer provides timely and accurate information when available, regarding shipment. Customer agrees that ZYPPY may modify, suspend or discontinue any aspect of the Services at any time without notice to Customer, in which event ZYPPY shall not be liable to Customer or any third party.


The Customer is required to complete the pickup and delivery request by following the wizard at www.zyppy.it or related sites. Having correctly entered all the data, accepted the conditions described in this document and paid the calculated rate, the request will generate an AWB (AIR WAYBILL - waybill number) and a shipment number that will be used later for any kind of communication between and with ZYPPY's Contact Service. ZYPPY personnel will ensure that all information and contact persons involved in the transportation process at both pickup and delivery are true and will promptly communicate any issues to the Customer by email, phone or fax.


Pickup of luggage or items will normally be made between 9:00 a.m. and 8:00 p.m. on the appointed day, Monday through Friday, non-holidays, at the address indicated by the Customer. It is possible to request a specific pick-up time consistent with the passing times relative to the area of the address indicated. ZYPPY gives the possibility to the Customer to request personalized pickup with costs and ways to be defined case by case through Contact Service.


Baggage delivery will normally take place between 8:30 a.m. and 8:00 p.m. on the appointed day, Monday through Friday, non-holidays, at the address indicated by the Customer. It is possible to request a specific time of delivery consistent with the passing times relative to the area of the address indicated. In case of special needs and subject to verification of service coverage which varies from area to area, the Customer may upon payment of an additional fee request special delivery services offered by ZYPPY, for deliveries by: 9 a.m., 10 a.m. or 12 noon, Saturdays or holidays. In the event of a delivery delay in a special delivery service, the customer will be refunded the value of the additional cost incurred in purchasing the additional service.


ZYPPY may also provide pick-up and delivery services on holidays upon verification of coverage with Contact Service.


Delays caused by the intervention of customs, Public Security Agencies, or other events beyond our control may affect pickup and delivery times and no responsibility can be attributed to ZYPPY.


Pickup will be handled by personnel assigned by ZYPPY or DHL. The luggage should preferably be wrapped for the entire surface, leaving free only the fixed handle, at the customer's expense with transparent film, plastic bag or equivalent. Upon collection, the attendant will individually seal the luggage using a security strip also for the purpose of securing the waybill (tag) to the luggage. For added security, it will be necessary for the customer to clip a tag to the handle containing the sender's information and place a copy of the waybill inside each piece of luggage.


ZYPPY, DHL or other shipping agent may deliver the baggage or entrusted item, at the address indicated on the label (waybill) directly to the Customer, to a person designated by the Customer, the directions below described in "Signature of Delivery" remaining valid.


Rates generated on the ZYPPY website or by a ZYPPY customer service representative will be based on information provided by the Customer at the time of request. Final rates will be based on actual weights and dimensions of each case, box, or crate being shipped and will be verified during the shipping process. Dimensions are calculated from the widest point on each side. If the actual weight or size of any item shipped exceeds the maximum allowed for the category of the item mentioned, rates may be adjusted to reflect the next available category. If a larger category does not exist, additional charges will be prorated for weight and/or size in excess of the maximum allowed in the largest category. The Customer is responsible for any fees charged by a particular pick-up or delivery location, such as a hotel or lodging, that may require an adjustment to handle the shipment. Not all services are available in all areas. Fees are subject to change without notice.


All customers are required to properly pack the contents of their shipments with necessary protective material to prevent damage. Bicycles and sports equipment such as skis or surfboards must be placed in a rigid package (rigid plastic, heavy corrugated cardboard, or similar). The Customer may contact ZYPPY for more information on acceptable packaging guidelines. Each item must have a shipping label provided by ZYPPY securely attached to the outside of each item and all items must have a copy of the shipping label placed inside. Failure to take these actions may result in a delay of service or complete loss of your item and void any warranties expressly provided.


Closure of luggage or items
National shipments: Luggage or items traveling within a single country must be closed with appropriate zippers, fastening systems, or tape so as to prevent accidental spillage of contents. Luggage or items traveling without the ability to be closed lose the Customer's right to file a claim for lost or missing contents. For security reasons, luggage must not be permanently locked by padlocks or combination locks to permit inspections by the proper authorities and by personnel to whom the shipment will be entrusted and who are responsible for rejecting material subject to transportation restrictions.
International shipment: Baggage or items traveling between two countries must have the ability to be opened to permit possible inspection by the proper authorities. If the customer locks or seals an item contained in the shipment preventing an inspection, the personnel in charge, if they deem it necessary, unable to do otherwise will break the lock or seal by any suitable means. ZYPPY is not responsible for damage caused to locked or sealed items that must be opened for security or customs control reasons. Locking or sealing items traveling abroad may cause extended delays and invalidate any warranties expressly provided for in this agreement.


Cancellations or change of destination
ZYPPY understands that travel schedules can change and will make every reasonable effort to minimize fees resulting from cancellations and schedule changes.
Cancellations: possono essere effettuate esclusivamente inviando una mail con tutti i riferimenti del cliente e della spedizione a assistenza@zyppy.it. Per cancellazioni effettuate fino a tre (3) giorni lavorativi prima dell’orario di ritiro pianificato, ZYPPY emetterà un voucher dal valore dell’importo pagato dal cliente meno le spese amministrative sostenute da ZYPPY, pari a € 10 o al 5% del costo totale della spedizione applicando tra i due l’importo maggiore. Se la prenotazione viene cancellata a meno di tre (3) giorni lavorativi prima della data pianificata, verrà applicata una tassa di cancellazione di € 18 o il 10% del costo totale, applicando tra le due il costo maggiore. Le cancellazioni effettuate a meno di 24 ore del tempo di ritiro pianificato potrebbero non essere rimborsabili in alcun modo. Nel caso di ritiri che prevedono un viaggio di ritorno di cui si chieda un annullamento dello stesso varranno le stesse tempistiche applicate per il viaggio di andata. In questo caso eventuali sconti derivanti da promozioni legate alla scelta di usufruire di un viaggio di a/r non verranno applicate e la tassa di cancellazione verrà applicata senza considerare tali sconti. L’annullamento di un trasporto che prevede più tappe o il ritorno comporta l’automatico annullamento delle tappe successive a quella in cui si chiede l’annullamento e nessuna tassa di cancellazione verrà applicata alle successive.
Changes: possono essere effettuate esclusivamente inviando una mail con tutti i riferimenti del cliente e della spedizione a  assistenza@zyppy.it. Le modifiche richieste fino a tre (3) giorni lavorativi prima dell’orario di ritiro pianificato sono ammesse con un costo di € 12,00 in aggiunta all’importo della spedizione già pagato. Le modifiche apportate tra i tre (3) giorni lavorativi e le 24 ore prima dell’orario di ritiro pianificato possono prevedere una tassa amministrativa di € 20,00 in aggiunta a qualsiasi differenza di tariffa. Le modifiche effettuate a meno di 24 ore del tempo di ritiro, qualora fosse possibile effettuarle, possono prevedere una tassa amministrativa maggiore di € 20 in aggiunta a qualsiasi differenza di tariffa. Le modifiche ti verranno comunicate mediante mail o tramite il nostro Customer Care. Il cliente potrà sottoscrivere un’assicurazione di cancellazione o modifica così come descritto qui zyppy.it/assicurazioni.


Customer Responsibility
Customer agrees to defend and hold harmless ZYPPY and its owners, officers, directors, shareholders, workers, customers, and agents from: claims, demands, causes of action, damages, liabilities, costs, and expenses, including attorneys' fees, arising out of or related to its acts or omissions in connection with the use of this site or any ZYPPY service, including but not limited to, such as the shipment of any disallowed property as defined below.


Delivery signature
It is the Customer's responsibility to request that the luggage or items being transported require a signature for delivery at the time of booking. If a shipment is to a destination other than a private person, a signature will still be required to make delivery. ZYPPY will not be responsible for shipments delayed due to a non-private recipient being closed, or due to the absence or refusal of a person to sign for receipt.


Biographical information
ZYPPY is not responsible for the delay or loss of any luggage or items, resulting from inaccurate, incomplete or invalid information provided by the Customer. Customer will be responsible for any costs necessary to correct or amend the information and/or associated costs to return undelivered items to the address provided when booking the service. ZYPPY cannot ship to P.O. Boxes.


Disallowed content
ZYPPY will not perform any services for the transportation of prohibited or restricted items that may be in violation of local, state or international laws. Any shipment requested by Customer that contains any of the following materials will result in the voiding of the warranties expressly provided herein: (a) Electronics including, but not limited to, laptops, personal computers, stereo systems, personal and/or professional audio devices, cellular phones, and plasma screens (b) batteries including all alkaline or lithium batteries, including, but not limited to, batteries embedded within electronic devices such as cell phones, laptops, tablets, and personal audio devices (c) alcohol including alcoholic beverages, or anything containing alcohol including, but not limited to, perfumes, cologne (d) drugs including all illegal narcotics, prescription drugs, vitamins supplements, and medical equipment (including self-diagnostic devices ) as determined by any jurisdiction in which a shipment may originate, terminate, or pass in transit (e) gambling devices (f) firearms and ammunition (g) dangerous substances including infectious poisons, dangerous or corrosive chemicals, poisons, tear gas, mace, stinging or disabling sprays for self-defense, dry ice , infectious substances, any explosives such as fireworks and any flammable or combustible materials such as gasoline (h) Pressurized containers, including, but not limited to, aerosol cans (e.g., deodorant sprays, lacquers, etc.) and CO2 cartridges (i) Live animals including domestic animals and insects (j) Animal carcasses including animal corpses, animal heads or other taxidermy parts, and meat or poultry for human consumption (k) Human remains including human corpses, fetal remains, human body parts, cremated or unearthed human remains, or components thereof (l) Hazardous wastes including , but not limited to, used needles or syringes or other medical waste or defined as solid waste that meets any of the criteria for hazardous waste (m) waste including any items that are considered garbage or destined for disposal (n) cash or negotiable securities including coins, cash, currency securities, bonds, cash letters, or equivalent, including, but not limited to, food stamps, postage stamps (collectible and noncollectible), traveler's checks, lottery tickets, money orders, gift cards and gift certificates , prepaid calling cards (excluding those that require a personal code for activation), coupons and bearer bonds, and negotiable instruments (such as drafts, promissory notes or money orders, checks) or other equivalent availabilities (o) Any other items specified from time to time by ZYPPY including luggage or packaging that is wet, has obvious liquid leaks, or emits an odor of any kind; shipments that may cause damage or delay to equipment, personnel, or other shipments; shipments or commodities that require an administrative license of any level for their transportation or that are prohibited by applicable law in any country of departure, transit, and/or arrival of the transportation.


If the customer contravenes these provisions and if such conduct generates additional transportation charges, ZYPPY reserves the right to seek a refund from the customer equal to the additional cost generated by the customer's failure to observe the terms and conditions of the ZYPPY service.


ZYPPY's Responsibility
ZYPPY's liability for serious damage and/or loss of any item (d) shall be limited to the lesser of the actual value or the statutory limitations as set forth below:


  • 25€ per kg, up to a maximum of 100€, for international air freight;
  • 25€ per kg, up to a maximum of 100€, for international land transport;
  • € 1.00 per kg, up to a maximum of € 30.00 for Italian national transport.


Upon opening the complaint, the customer is required to provide all the evidence in his possession regarding the nature, age, value and condition of the goods for which compensation. ZYPPY is in no way responsible, without limitation whatsoever, for any subsequent losses resulting from noxious or lost items or any of the costs incurred in replacing such products. There is no compensation for: Fortuitous event, the unavailability or refusal of a person to accept delivery of the shipment; acts of public authorities acting with real or apparent authority; acts or omissions of customs or similar authorities; insufficient information provided by the customer, damage to or deriving from dangerous substances improperly packaged or inserted in transport; placing liquids or gels in the baggage or transported packages that lose liquid and damage other packaged items; the enforcement of government-imposed, or other similar authority's, security regulations applicable to dispatch riots, strikes or other labor disputes; civil unrest; disruptions in air transport or ground transport networks; natural disasters; incomplete or incorrect address information; delay or seizure by customs or similar authority; ZYPPY is in no way held responsible for any loss or items left unattended while waiting for pickup or goods left unattended after departure. ZYPPY will in no way be held responsible for loss or physical damage to certain items or content, including but not limited to: (a) Electronics including, but not limited to, laptops, personal computers, stereos, audio devices personal, cell phones and plasma screens (b) fragile items including any fragile or temperature sensitive items (c) glassware, including, but not limited to, signs, mirrors, ceramics, china, crystal, glass, framed glass, and all other commodities with similar fragility (d) musical instruments (e) software or software solid or magnetic media (f) valuables including items of exceptional value, including any goods which by their inherent nature are particularly susceptible to damage, or whose market value of is particularly variable or difficult to ascertain (g) work of art created or developed with the application of skill, taste and talent or Creativ or for sale, display or collection. This includes, but is not limited to, items (and their parts), such as paintings, drawings, vases, tapestries, limited edition prints, art, statues, sculptures and collectibles (h) collectibles, including, but not limited to, coins, stamps, sports cards, souvenirs and memorabilia (i) furs, including, but not limited to, leather clothing, fur trim and fur skins (j) antiques including any merchandise which features the style or fashion of a bygone era and whose history, age or rarity at its value. Included in these items, but not limited to, furniture, crockery and glassware (k) jewelry including, but not limited to, costume jewelery, watches and parts thereof, gems, gems set or precious or semi-precious stones (i), industrial diamonds , and jewelry made of precious metals (l) precious metals and gems, including, but not limited to, loose precious metals, industrial diamonds, any item containing more than 50 percent by weight of gold or platinum, or a combination of the themselves in raw compressed form but not limited to, including, but not limited to, architectural models and dollhouses and prototypes (n) camera equipment, film, video recordings, digital recordings, negative photographic images on metals, others and slides (o) items not permitted as specifications (q) Any item specified by ZYPPY from time to time. Anything that contains a shipment of the above items cancels all the guarantees expressly provided to the Customer.


Zyppy Formula
To meet the needs and peace of mind of the customer, ZYPPY has thought of a guarantee formula that secures your goods and their transport. All transport provided by ZYPPY is covered by the Standard warranty service. In addition, the Customer can purchase an optional package of guarantees that provide a refund of up to € 500.00 for the Silver service and up to € 1,000.00 for the Gold service.
Customers are always required to check the baggage received at the time of delivery and must accept it expressly indicating "accepted with reserve" in order to access the benefits of the chosen Formula, in case of doubt about the integrity, damage or theft of goods contained in the 'origin.

Losses or missing items or destruction: In the case of a missing item, the Customer will be required to notify via email within 24 hours of receiving the shipment indicating no. shipment and nature of the problem, ZYPPY will have eight (8) working days following the expected delivery date to identify the item and communicate the details of the situation to the Customer. If the article and its contents are not found in their entirety within this period of time, ZYPPY will then proceed to collect information to process a refund up to the amount for which the goods were covered. The Customer must provide all the documentation to confirm the value of the goods transported and allow the assessment of the amount of the reimbursement due. Receipts and / or proofs of purchase and photographs of the goods are accepted. The actual time for handling such a complaint will vary on a case-by-case basis.

Delayed shipments: In the event that a shipment or an item thereof is delayed, in addition to the guaranteed delivery date, ZYPPY will make every effort to track the package (s) in a timely manner and deliver it / them to their destination. ZYPPY will not be liable in any way for any loss, personal or business, related to or resulting from delayed delivery. In the event that an item is not delivered on the guaranteed delivery date and does not arrive before 11:59 pm local time on that date (EXCLUDING DELAYS CAUSED BY FACTORS mentioned above), ZYPPY will provide a refund for the full amount. paid for the delayed shipment of the product for the Standard service in the form of a reusable Voucher on the online platform www.zyppy.it within 12 months of issue. Notwithstanding any provision to the contrary set forth herein, ZYPPY will also provide reimbursement of expenses incurred as a direct consequence of the delay up to € 50.00 (fifty) for the Silver guarantee service and € 100.00 (one hundred) for the Gold guarantee service, per day, for every day (24H), for each item, up to the day of actual delivery (excluded from the count). Expense reimbursements must not exceed a total of € 150.00 (one hundred and fifty) for the Silver guarantee service and € 300.00 (one hundred) for the Gold guarantee service, for each delayed baggage. Each expense must be previously approved by ZYPPY. Receipts for reimbursement must be submitted in original to ZYPPY within ten (10) working days from the date of their issue.

Damaged shipments: ZYPPY has no liability for damage or loss of protruding parts of the baggage such as wheels, straps, pockets, grab bars, coat hooks or other items connected to the baggage. If the damage to the item excludes "normal wear and tear", the Customer must declare in writing on the delivery document "accepted with reserve" describing the damage and the reasons for the complaint. The Customer must submit a complaint request via email within 3 days of the expected or actual delivery, whichever is later. ZYPPY and / or its affiliates must have access to physically inspect the damage to quantify the reimbursement which can never exceed the amount for which the damaged item was covered. The maximum reimbursement for damage to any suitcase, bag, packaging or other external container will be € 1.00 / kg up to a maximum of € 30.00 for the Standard warranty service, € 50.00 for the warranty service Silver and € 100.00 for the Gold guarantee service. The Customer must keep the outer packaging used for shipping to make a claim. This warranty applies only to the container or to the suitcase or wrapper used to transport your personal belongings. In order to lodge a complaint, the packaging must comply with the above guidelines.
Baggage or items delivered late due to customs authorities or similar during international shipments will not be covered by Formula Zyppy with respect to the guaranteed delivery date.

The maximum compensation that will be offered for each single item will be € 200.00
When a suitcase or similar will be used as transport packaging, the maximum compensation offered for any damage will be € 100.00.

In the case of missing items when an item has been successfully delivered, no claim will be accepted without original receipts or any proof of purchase (e.g. bank statements) for content equal to or greater than the claim value.
Se non è possibile fornire ricevute o altra prova di acquisto ma Zyppy accetta il reclamo, il risarcimento sarà limitato a un massimo del 50% del reclamo valutato al momento ricercando l’articolo su negozi online che ne indicano un valore.
In the event of damage to the goods, you must keep the baggage and its contents in the condition in which it arrived and agree to allow third parties to examine the damage.


Only one request for reimbursement can be submitted in relation to each piece of luggage or item and in any case the sum of the various reimbursements will never exceed the limit of € 30.00 for domestic shipments in Italy and $ 100 for international shipments for the service. of Standard warranty, of € 500.00 for Silver warranty services and € 1,000.00 for Gold warranty services.


The ZYPPY Contact Service will always be available to clarify every aspect and every step of a complaint.


International shipping
ZYPPY will make all commercially reasonable efforts to maximize the possibility of timely customs clearance and to minimize duties, taxes or other charges imposed by customs or similar authorities. The customer is responsible for the shipment entrusted to ZYPPY and for the complete contents of each item in the shipment itself. All documents and images supplied to ZYPPY shall be clear and legible. All duties, taxes or other charges incurred during the customs process will be communicated to the Customer. Additional charges may be charged to the Customer's credit card given at the time of booking or may be billed directly by third party customs brokerage or freight forwarder. If an item is delayed as a result of customs or similar authority inspections or actions, ZYPPY will make every effort to resolve the problem and obtain release of the item; customs delays are outside ZYPPY's jurisdiction. ZYPPY will not be responsible for any private or commercial losses resulting from delays that occur due to customs inspections for international shipments. Items delayed due to customs or similar authorities during international shipments will not be covered by the delay guarantee. You acknowledge that all goods shipped by ZYPPY are subject to seizure by customs officials and similar agencies. Unpermitted items vary from country to country, please contact ZYPPY if you have a question about sending a specific item from a specific country. Translated with www.DeepL.com/Translator (free version)


Right of inspection
ZYPPY and its agents reserve the right to inspect and open any item shipped through ZYPPY's systems.


Warranties and Liabilities
Except for the warranties created for you described in the section above entitled "Warranties," all information on this site and all services provided by ZYPPY are provided "as is" and without warranty of any kind. ZYPPY, its affiliates and/or its respective suppliers hereby disclaim all warranties and conditions with regard to the information on this site and any services provided by ZYPPY, its employees, agents, affiliates or suppliers, including but not limited to the implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.


The shipping and transportation companies that provide services for and on behalf of ZYPPY are independent contractors and not agents or employees of ZYPPY or its affiliates. ZYPPY and its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any shipping or transportation company, or for any personal injury, death, property damage, or other damages or expenses arising therefrom. ZYPPY and its affiliates shall have no liability and shall not reimburse in the event of delay, cancellation, force majeure or other causes beyond their direct control, and shall have no liability for extra expenses, omissions, delays or acts of any government or authority.


In no event shall ZYPPY, its affiliates, and/or its respective suppliers be liable for any indirect, moral, incidental, special or consequential damages arising out of or in connection with, the use of this website, or for any services obtained through this website, whether based on contractual liability, tort, strict liability or otherwise, even if ZYPPY, its affiliates, and/or its respective suppliers have been advised of the possibility of such damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. In no event shall ZYPPY, its affiliates, and/or its respective suppliers be liable for direct damages in excess of the amount paid by you for services purchased from ZYPPY during the preceding month and subject to an absolute limit of $100 per claim.


General Provisions
This agreement shall be governed by the laws of Italy in all disputes arising out of or relating to the use of this website, any purchases made through this website, or any services provided by ZYPPY. Use of this website is unauthorized in jurisdictions that do not recognize the validity of all provisions of these terms and conditions, including, without limitation, this paragraph.


If any part of this agreement is held invalid or unenforceable in accordance with applicable law including, but not limited to, disclaimers of warranties and limitations of liability set forth above, then the invalid or unenforceable condition shall be deemed superseded by a valid and enforceable provision that most closely approximates the intent of the original provision and the agreement shall remain in effect.


This agreement (and all other terms and conditions referred to herein) constitute the entire agreement between Customer and ZYPPY with respect to this website and any services provided by ZYPPY and supersedes all prior or contemporaneous communications and proposals, whether in electronic, oral, or written form, between Customer and ZYPPY with respect to the subject matter set forth herein. A printed version of this Agreement and any communication given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.


Neither ZYPPY nor any affiliation or any of their respective suppliers shall be held in default of this agreement or shall be liable for any delay or failure to perform arising directly or indirectly from any, civil or military authority, civil unrest, war, strike, fire, earthquake, or other cause beyond ZYPPY's control.


All rights not expressly granted are reserved.



dal 1 dicembre al 28 febbraio
Spedisci con noi le tue attrezzature sportive ed i tuoi bagagli con il 10% di sconto*

* La promo si applica al costo della spedizione dei bagagli ed attrezzature e sono esclusi i servizi accessori.

Le province comprese nella promozione sono quelle con con impianti sciistici e si riferiscono al luogo dove effettueremo la consegna dei bagagli:

Udine, Belluno, Bolzano, Trento, Sondrio, Brescia, Bergamo, Verbania, Biella, Torino, Cuneo, Aosta, Modena, Pistoia, L’Aquila, Campobasso, Cosenza, Crotone.

Spedizione di prodotti alimentari

Se sono presenti prodotti alimentari nella spedizione ricordarsi di stampare e compilare il modulo “MANLEVA FOOD” che verrà inviato a fine spedizione.
Non tutti i cibi possono essere trasportati, nel documento “MANLEVA FOOD” sono riportati tutti i cibi non introducibili della spedizione.
I prodotti devono essere sotto vuoto e se si tratta di liquidi devono garantire la tenuta stagna.

Il modulo è scaricabile qui di seguito e, per tua comodità, ti sarà recapitato in allegato alla mail di conferma ordine.


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