The security of a quick, safe and no surprises delivery.
Zyppy Formula
The security of a quick,
safe and no surprises delivery.
Secure your luggage
Despite the efforts made to minimize the risks, it can happen that a luggage is lost or damaged, for this reason Zyppy has studied a luggage guarantee formula that secures your belongings and their transport, in the simplest way possible.
Every luggage traveling with Zyppy always includes a guarantee formula Standardwhich includes phone support and covers a limited range of accidental and unforeseen events. Avoid placing fragile items unless adequately protected. Prefer using fabric suitcases that withstand mechanical sorting processes better. Ensure protruding parts are well protected.
To obtain the guarantees provided by Formula Zyppy, you will need to open a report via email by writing to assistenza@zyppy.it within 8 hours of receiving the luggage. We will proceed to open a claim on your behalf.
Are delivery times guaranteed?
Your luggage will be tracked throughout all stages of shipment, until delivery into the hands of the recipient you have indicated. Transit times are provided by a system that leverages years of field experience, enabling us to provide a reliable estimate of the delivery date.
That being said, it's impossible to guarantee 100% a delivery date. The variable factors that can affect transportation are unpredictable.
Any unforeseen events intercepted or reported by the customer will be handled by Zyppy staff, who will strive to find a solution as quickly as possible. Always carefully consider choosing a shipping date that provides a good margin ahead of your needs.
Guaranteed delivery date
When you send your baggage, Zyppy undertakes to deliver it throughout Europe in 95% of the locations within 24 / 48h. In addition to the delivery date, the booking system provides you with a delivery date guaranteed. If your baggage is delivered after the guaranteed delivery date, Zyppy will refund you the full cost of the requested service. Any baggage traveling with Zyppy is covered by the Zyppy Standard Formula, always included and at no additional cost.
When to request a refund
If the luggage has been lost
If your luggage has been lost during transport, our Contact Service will search for it for 8 days. At the end of this period, if the shipment is not tracked, you will receive:
GOLD FORMULA
a refound of €10 per kg up to a maximum of €1,000 per shipment
SILVER FORMULA
a refound of €5 per kg up to a maximum of €500 per shipment
STANDARD FORMULA
a refound of €1 per kg up to a maximum of €30 per shipment
To obtain the maximum reimbursement as stipulated, documentation may be required.
If the delivery is delayed
If your luggage arrives late beyond the scheduled delivery date communicated by the system, you will be entitled to a voucher for shipping costs:
GOLD FORMULA
After a delay of 2 days from the scheduled date: 50%
over 4 days: 75%
SILVER FORMULA
After a delay of 2 days from the scheduled date: 25%
over 4 days: 50%
STANDARD FORMULA
After a delay of 4 days from the scheduled date: 25%
The refunds are issued in the form of vouchers that can be used within 12 months from the date of issuance
The refund value is calculated based on shipping costs, including applied discounts.
The days of delay are considered as working days, excluding holidays
In case of damaged luggage
If your luggage is damaged during transportation, you must open a claim informing us of the incident within 8 hours of receiving the luggage. If the claim is accepted, we will reimburse you according to the following terms:
GOLD FORMULA
Up to €100 per damaged luggage.
SILVER FORMULA
Up to €50 per damaged luggage.
STANDARD FORMULA
no refound
However, damages to movable or protruding parts of the luggage are not reimbursable. To receive the maximum reimbursement, you must 'sign with reservation' and immediately initiate a claim for damage by writing to assistenza@zyppy.it.
Your favorite formula
The maximum refound for each event and for each suitcase cannot exceed the maximum of € 500.00 for the Silver Formula and € 1,000.00 for the Gold Formula.
| Formula | STANDARD | SILVER | GOLD |
|---|---|---|---|
| Cost | € 0,00 | € 10,00 | € 15,00 |
| Maximum amount per shipment. | € 30,00 | € 500,00 | € 1.000,00 |
| Lost luggage | 1€/kg max 30€ per shipment | 5€/kg max 500€ per shipment | 10€/kg max 1000€ per shipment |
| Delay beyond the scheduled delivery date. | 25% shipping cost voucher refund for delays exceeding 4 days. | 25% shipping cost voucher refund after 2 days, 50% refund for delays exceeding 4 days | 50% shipping cost voucher refund after 2 days, 75% refund for delays exceeding 4 days. |
| Luggage damage | no refound | Up to €50.00 per luggage. | Up to €100.00 per luggage |
| Contents damage | 1€/kg max 30€ per shipment | 2€/kg max 70€ per shipment | 3€/kg max 1500€ per shipment |
The Customer Service is always on hand to assist you.
