Zyppy provides a guaranteed door-to-door baggage and sports equipment delivery service, allowing customers to save time and effort in transporting and checking baggage at the airport.

The labels are documents that summarize the shipment details and identify the entrusted luggage. They always have a tracking number with which to follow your shipment. It is mandatory to print and attach the labels to
the luggage, without which the courier cannot proceed with the pickup. Once payment is made, the label creation and dispatch procedure for your shipment will commence. This procedure is handled by our staff during business hours (Mon-Fri 09:00-18:00). Please contact our customer care for any questions or issues.

There are 2 types of labels: one must be stamped securely on the outside of the suitcase (a copy of the same must be placed inside), while the sheet with the wording COPY DON'T STICK must be given to the driver upon collection.

Yes, someone must be present, you or your delegate, at the time of collection and delivery.

Shipping of aerosols (spray cans, hairspray or any pressurized container), perfume, nail polish (or any flammable liquid), tobacco, alcohol, money and drugs is prohibited.
It is possible to transport everything that is permitted by international transport regulations for safety reasons, for health and administrative provisions. Before preparing the shipment, it is necessary to read the "Transport Restrictions" and call the Zyppy Contact Service who will verify each individual case by contacting the DHL offices directly.

Yes, but with some additional care. Zyppy service is primarily intended for shipping luggage or sports equipment. If you need to send one or more boxes along with your suitcase, please note that they should be made of thick cardboard (minimum double-wall) and the packing of the contents should be suitable and your responsibility. During booking, you can add a box by selecting it as if it were a suitcase. If you have any doubts, please contact us via email or phone.

You can book your collection request at home, in the office or wherever you prefer online or with the help of our customer service (by calling +39 02 84103040). Zyppy will take care of the rest, deliver your luggage to its destination, monitoring your shipment step by step. We personally contact those who have to receive the baggage including the hotels of your holidays. Your personal belongings are safe with us.

Zyppy customer service is available Monday to Friday from 9 AM to 1 PM or from 2 PM to 6 PM, excluding Italian national holidays. The customer support services of the appointed carrier operate according to their own company policies.

The website allows booking of pickup for the next business day if done by 5 PM. After this time, pickup can be scheduled for the second business day thereafter.

Pickups are scheduled from Monday to Friday, excluding holidays. For all serviced locations, it's advisable to make the reservation at least 24 hours in advance of the selected date. However, in major cities, it's typically possible to request and complete pickups on the same day if booked by noon. For some locations, there may be a one-business-day interval between the request date and the actual pickup. For more information, you can refer to the list. remote areas or contact customer service at 0284103040.

Changes to paid orders can only be made by sending an email with all customer and shipment references to support@zyppy.it. Changes requested up to three (3) business days before the scheduled pickup time incur a fee of €12.00 in addition to the already paid shipping amount. Changes made between three (3) business days and 24
hours before the scheduled pickup time may incur an administrative fee of €20.00 plus any fare difference. Changes
made within 24 hours of the pickup time, if possible, may incur a higher administrative fee of €20.00 plus any fare difference. You will be notified of changes via email or through our Customer Care. To waive penalties in case of cancellation or changes, remember to add "Cancellation Insurance" to your cart under "Additional Guarantees" before placing the order.

Zyppy enables notification via email and/or SMS. This allows you to receive a notification as soon as your shipment is picked up. Monitor the tracking information; when you see the status 'OUT FOR DELIVERY,' it means the courier has loaded the shipment and your luggage will be delivered to you by 6 PM on that day. For more information about the status of your shipment, you can always send an email to support@zyppy.it or call 0284103040, Monday to Friday from 9 AM to 1 PM or from 2 PM to 6 PM.

Once labels are confirmed, they cannot be modified. If you requested a change or if we needed to make a change (e.g., due to a typing error on our part), you will receive an email notifying you that the shipment has been canceled, but we will have already generated a new label. The emails you receive from DHL are automatic emails beyond our control. For more information about your labels, you can always send an email to support@zyppy.it or call 0284103040, Monday to Friday from 9 AM to 1 PM or from 2 PM to 6 PM.

For domestic territory, only 'express shipping' mode is available. Delivery to mainland Italy usually occurs on the next business day after pickup in most cases. For some locations, transit time may be two business days after pickup. For remote areas transit time is 3 business days. During booking, the website provides an estimated delivery date directly from the carrier. For information and clarification, you can contact the number 02 84103040 to request a transit estimate, and then proceed to place your order directly with us.

The collection can be made in any place you have chosen (e.g. home, office, etc.) during the day you requested. Delivery will be made to the address established at the time of booking.

The pickup will occur between 9 AM and 6 PM on the scheduled day. You can express a preference for morning (9 AM - 1 PM) or afternoon (2 PM - 6 PM) by entering it in the 'Order Notes (optional)' section. We will communicate this to the assigned driver. Please note that, for service reasons, this preference may not be guaranteed, and the driver will not be obligated to adhere to the request.

If you have specific timing issues, please contact us to find a suitable solution.

If the courier picks up the shipment without scanning the barcode or entering the label code into the handheld device, we won't have tracking visibility. Zyppy monitors your shipments, and we will try to contact you as soon as possible to update you on the status of your shipment. For more information about the status of your shipment, you can always send an email to support@zyppy.it or call 0284103040, Monday to Friday from 9 AM to 1 PM or from 2 PM to 6 PM.

Update July 1st
The current situation is considered NORMAL in most regions covered by the luggage transportation service. However, sudden delays due to the emergency situation cannot be ruled out. Due to the COVID-19 emergency, the signature upon delivery is no longer required.

No, the courier does not call. The pickup will take place between 9 AM and 6 PM on the requested day, while you can track the shipment to determine when it will be delivered.

Preparing your luggage is straightforward. Hard-shell suitcases are generally lighter but more prone to damage, so we recommend opting for a soft-sided suitcase when available. We advise packing the luggage to protect both the suitcase and its contents from rain, and to shield the suitcase from potential scratches and impacts while traveling through automated systems. Zyppy cannot be held responsible for damage to unprotected luggage. Any protruding parts can get caught in the automated system. If the items you intend to transport have protruding parts but are placed in a box, they will be accepted. If you are unable to box them, ensure that these parts are completely secured and adequately protected to prevent them from getting caught during regular handling. Please note that the carrier reserves the right to refuse pickup if the packaging is not suitable.

National shipments: baggage or items traveling within a single country must be closed in order to avoid accidental spillage of the contents. Baggage or items traveling without the possibility of being closed lose the Customer's right to file a claim for lost or missing content. However, for security reasons, the baggage must not be permanently closed by padlocks or combination locks to allow inspections by the competent authorities and by the personnel who will be entrusted with the shipment, responsible for refusing material subject to transport restrictions.
International shipment: Baggage or items traveling between two countries must be able to be opened to allow for any checks by the competent authorities. If the customer blocks or seals an element contained in the shipment preventing a check, the personnel in charge, if he deems it necessary, not being able to do otherwise, will break the block or seal by any suitable means. Zyppy is not responsible for damage caused to blocked or sealed objects that must be opened for safety or control reasons by the competent authorities. Closing or sealing items traveling abroad can cause prolonged delays and invalidate any warranties expressly provided for in this agreement.

These are checks conducted by competent authorities to verify that goods entering or leaving the country are freely exportable and comply with health and administrative regulations. In most cases, inspection checks are non-invasive and are carried out using X-ray scanners. Customs authorities also have the authority to open luggage in case of unclear readings or suspicion of prohibited goods being included. In such cases, a document will be issued explaining the reason for the inspection.

Sì, spediamo sacche da golf o sci, purché imballati in modo adeguato. In generale le attrezzature sportive devono essere adeguatamente imballate e inserite in custodie rigide adatte al trasporto, rimuovendo ogni parte sporgente.

No, il servizio prevede che il ritiro e la consegna dei bagagli vengano effettuati esclusivamente a piano terra, all’indirizzo indicato al momento dell’ordine (es. ingresso, portone o area esterna accessibile). Il corriere non è autorizzato a salire ai piani superiori né a effettuare consegne o ritiri all’interno dell’abitazione, nemmeno dietro pagamento di un sovrapprezzo. Tale limitazione è parte integrante del servizio offerto.

On our website www.zyppy.it you will find different types of luggage in terms of size and weight from which you can choose according to your needs. It starts from € 21.00 for a shipment to Italy of a suitcase and from € 58.00 for a shipment to the European Union. On the site you have the opportunity to make a quick quote tailored for you.

Payment can be made via Paypal, credit card or bank transfer.

In the case of a missing item, zyppy will have eight (8) working days following the expected delivery date to locate the item and communicate the details of the situation to the Customer. If the article and its contents are not found in their entirety within this period of time, zyppy will then proceed to collect information to process a refund up to the amount for which the goods were covered. The Customer must prove the value of the lost item by providing the receipt / invoice of the same or an equivalent by brand found online. The actual time for handling such a complaint will vary on a case-by-case basis.

Zyppy has no liability for damage or loss of protruding parts of the baggage such as wheels, straps, pockets, grab bars, coat hooks or other items connected to the baggage. If the damage to the item excludes "normal wear and tear", the Customer must declare in writing on the delivery document to "accept with reserve" describing the damage and the reasons for the complaint. The Customer must submit a complaint request within 14 days of the expected or actual delivery, whichever is later. Zyppy and / or its affiliates must have access to physically inspect the damage to quantify the reimbursement, which can never exceed the amount for which the damaged item was covered. The maximum reimbursement for damage to any suitcase, bag, packaging or other external container will be € 1.00 / kg up to a maximum of € 30.00 for the Standard warranty service, € 50.00 for the warranty service Silver and € 100.00 for the Gold guarantee service. The Customer must keep the outer packaging used for shipping to make a claim. This warranty applies only to the container or to the suitcase or wrapper used to transport your personal belongings. In order to lodge a complaint, the packaging must be compliant.
Only one request for refound can be submitted in relation to each piece of luggage or item and in any case the sum of the various reimbursements will never exceed the limit of € 30.00 for national shipments in Italy and € 100 for international shipments for the service. of Standard warranty, of € 500.00 for Silver warranty services and € 1,000.00 for Gold warranty services.

All transport provided by Zyppy is covered by the Standard warranty service. This warranty service provides that Zyppy's liability for severe damage and / or loss of any item is limited to the lesser of the actual value and legal limitations as set forth below:
• € 25 per KG up to a maximum of € 100 for international transport by air;
• € 10 per kg, up to a maximum of € 100, for international land transport;
• € 1.00 per kg, up to a maximum of € 30.00, for Italian national transport.
Upon opening the complaint, the customer is required to provide all the evidence in his possession regarding the nature, age, value and condition of the goods for which he is seeking compensation.
In addition to the standard warranty, to meet the needs and peace of mind of the customer, Zyppy has thought of extra warranty formulas that further secure your goods and their transport.
In fact, the Customer can purchase an optional package of guarantees that provide a refund of up to € 500.00 for the Silver service and up to € 1,000.00 for the Gold service.